'My simple instruction to every IBM salesperson is, "When you go to the customer, use less of this (he points to his mouth) and more of this (ear)".' 'Talk less, listen more",' Karan Bajwa tells Raghu Krishnan.
'It is in the interest of both sides that the visit of the US President is seen as being successful. Both sides have invested considerable political capital in it. This rapid exchange of visits and the decisions taken have to be justified, beyond the symbolism, which is no doubt important in itself. This opportunity to impart a fresh momentum to ties should not be missed,' says former foreign secretary Kanwal Sibal.
